Frequently asked questions

MY PROFILE

1.Can I create my user account on the Almagea site?

Of course! On our website, you have the option of creating your own Almagea user account, or "My Profile", available at link.

2. How to create "My profile" on the Almagea site?

Upon arrival at the site, you need to register and leave your personal information, create a username and password that you will use when logging in to "My Profile" and making online purchases. You can also save your log in information in your computer/mobile phone and you don't need to enter it every time you make a purchase.

3. Do I get any benefits when creating my own profile on the site?

The biggest benefit of creating a profile on our site is quick and easy online shopping.With memorized data, your shopping is faster and easier, and you also have access to the history of your previous orders and tracking the status of the shipment.

4. Can I change the login data with which I created "My Profile"?

Yes. You can change your data at any time, whether it's changing the number of the card you use to pay, changing addresses or some other log in data.

5. Is the billing address always the same as the delivery address?

That depends on you. If the billing address is exactly the one to which we deliver your order, you can only "overwrite" the delivery address, that is, confirm that the address is identical. If we still deliver the order to a different address than the billing address, the delivery address must be entered.

ONLINE PURCHASE

1. What can I buy on the Almagea web shop?

On our web shop, you can buy Almagea nutritional supplements: individual product packages, Almagea product packages, and you can also opt for a subscription to the product for 3 or 6 months. Our business also includes the distribution of pharmaceutical packaging, which you can view in catalog and contact us with your inquiry at ambalaža@almagea.hr or almagea@almagea.hr.

2. What are the advantages of buying on the Almagea web shop?

You shop quickly and safely at the Almagea web shop, and we deliver your order completely discreetly to your address. You can contact us for advice at any time, and we definitely recommend subscribing to our newsletter, through which you will be informed in a timely manner about additional benefits that we have prepared for you.

3. How can I pay for products on the Almagea web shop?

You can pay for products on the Almagea web shop with a debit or credit card and the KEKS pay application.

4. Is CorvusPay safe to use and data protection?

When paying on our web store, use CorvusPay - an advanced system for securely accepting payment cards online.The CorvusPay system ensures complete secrecy of your card and personal data from the moment you enter them in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure. You can read more information at the link.

5. Which credit card can I use to make purchases?

You can make a purchase with a Diners Club International, Visa, MasterCard or Maestro credit card.

6. Can I request an R1 invoice when purchasing?

Yes.Each customer chooses the option of purchasing as a legal or business entity and thus has the option of requesting an R1 account during their purchase. You can send your inquiry to almagea@almagea.hr.

7. Can I add an item to the cart on your site?

Yes. On our web shop, you can add products to the basket, where they are automatically saved and remain there until the moment of purchase (payment). Before checkout, you can add/remove products from the cart, as you see fit, and then checkout for the items you want to buy.

8. Are there promo codes or additional discounts when shopping online?

Yes. We advise you to sign up for our newsletter in order to receive notifications about current benefits and promo codes that will be active and bring a discount. If you choose a 3-month subscription to one of Almagea's products, you get a 10% discount on the total amount, while choosing a 6-month subscription gives you a 15% discount on the total amount.You also get a 10% discount by purchasing a product package.

9. Do I independently choose the courier service with which I want to deliver my products?

No, all online orders from the Almagea web shop are delivered by GLS, while orders outside of Croatia are delivered by Eurodis (Overseas) or another courier service that offers the possibility of delivery to the requested country.

10. Is postage included in the price of the product?

No. Postage is charged additionally or is free depending on the amount of the order and whether it is a subscription purchase. As a delivery option, we offer the option of delivery to a parcel machine or delivery to the address. See more information about payment and delivery at link .

DELIVERY AND POSTAGE

1. What is the difference between a shipping address and a billing address?

That depends on you.If the billing address is exactly the one to which we deliver your order, you can just "overwrite" the delivery address. If we deliver the order to a different address than the billing address, the delivery address must be entered.

2. Which courier service do you use to deliver the products?

All orders within Croatia are delivered by GLS, while orders outside Croatia are delivered by Eurodis (Overseas).

3. When can I expect my order delivered?

All orders that we receive during the working week from Monday to Friday ending at 12:00 are processed and executed within 1-2 working days. If the order is delivered to an island or a smaller place, we suggest that you review the schedule of GLS, the most common delivery time under normal conditions is 1-3 working days.

4. Do you deliver online orders outside of Croatia?

That. You can order products from abroad and they will be delivered by Eurodis (Overseas) to your address or by another courier service that delivers to your country. All orders received during working days (Monday-Friday) ending at 12 noon will be processed and executed within 2-5 working days.

5. What is the cost of postage within Croatia?

Find more information about the cost of postage at link.

6. What is the cost of postage for orders outside Croatia?

The price list with Eurodis (Overseas) postage for orders outside Croatia can be found at link.

7. What if I am not at the address when my package is delivered?

The courier service GLS, which delivers orders within Croatia, informs you by e-mail and SMS that your order is ready for delivery, and on the day of delivery, notifies you by SMS of the expected delivery time. Also, in the SMS message you receive the number of the courier you can contact, that is, who will also contact you before delivering the product to your address. If you are not at the address, you will receive a notification and you can choose one of 5 options for the next delivery attempt: delivery to a new address, delivery at a different time, personal collection at the GLS depot, deduction of the shipment, giving consent to leave the package at the agreed place, and delivery to Paketomat / PaketSHOP.

If you choose delivery to a parcel machine, you will receive a notification on your mobile phone that your package is ready for collection at the selected parcel machine.From the day the package is dropped into the parcel machine and during the next 5-7 days (until you pick up your package), you will receive a reminder via SMS from GLS that the package is waiting for you in the parcel machine.

For retrying to deliver the package to your door, postage is charged again.

COMPLAINTS AND RETURN OF PRODUCTS

1. If I want to make a complaint, who can I contact?

For all complaints, please contact us at almagea@almagea.hr with an explanation and request for a complaint. You can find out more information under "General conditions”, item number 8.

2. What if the product I ordered was delivered damaged?

The products you order through our online shop are packed in ecological packaging and protected from potential damage. It is a triple protection, so there should be no damage during transport. If you do notice the damage, you can contact us by e-mail with a picture, invoice number and serial number of the product located on the right side of the packaging or on the blister and an accompanying explanation to almagea@almagea.hr and we will reply as soon as possible.

3. What if the capsules I drink are damaged or broken, or what if I notice some kind of irregularity on/in them?

If you notice that there is damage to the capsules or irregularities in the product, please take a picture of the damage and send the complaint to almagea@almagea.hr with a brief explanation of what it is about.Our team will respond to you as soon as possible with additional clarification and replacement of the product. The satisfaction of our customers and the constant improvement of our products are extremely important to us.

4. Can I exchange the product I ordered?

Replacement of the purchased and delivered product is not possible and a new order must be made.

PRODUCT SUBSCRIPTION - 3 OR 6 MONTHS

1. Što znači “pretplata na proizvod”?

Subscribing to a product means that the product you chose to order will arrive once a month at your address during the period in which you chose the subscription (3 or 6 months). We take care of delivering the product to your address. The monthly installment will be charged the day before the order is shipped.

2. What are the benefits of subscribing to the product?

Subscribing to the product means you don't have to think about ordering your nutritional supplement every month, we take care of it for you. From the moment of ordering until the moment of subscription expiration, we take care to deliver the monthly supply of products to your address on time. Also, many dietary supplements are recommended to be taken for a minimum of 3 months in order for the results to be visible, although we note that for Almagea dietary supplements sometimes the results are visible much earlier. Also, by subscribing to the product, you save 10% for a 3-month subscription, or 15% for a 6-month subscription.

3. Do I get a discount when subscribing to the product?

Yes. You get a 10% discount for a 3-month subscription, while a 6-month subscription gets a 15% discount.

4.If I decide to subscribe to the product, do I pay postage?

Yes, the cost of postage is EUR 3.69, regardless of which number of product subscriptions you purchase.

5. Can I cancel the product subscription?

You can unsubscribe from the product, and you can find more information at link under item number 10.

PRODUCT PACKAGES

1. What are product bundles?

Product packages are specially designed and designed combinations of products by the nutritional-pharmaceutical Almagea team. The product packages consist of 2 Almagea products, and they ensure a quality combination and a daily dose of key nutrients necessary for the flawless functioning of your body. Each product package is designed for a specific purpose. We currently offer 5 packages, namely: Rich Skin, B-ones Protect, Workout Duo, (O)mega Immunity, His & Hers. By purchasing a product package, you get a 10% discount.

2. Is there a discount when buying a product package?

Yes.By purchasing a product package, you get a 10% discount and save money, while providing yourself with key nutrients for the perfect functioning of the body.

NUTRITION SUPPORT (ONLINE COUNSELING)

1. Can I request a consultation with Almagea nutritionists?

Of course. The Almagea team of nutritionists and pharmacists is at your disposal every day. You can contact us by e-mail, phone or forms available on our website.

2. What kind of counseling can I expect?

Možete nam se obratiti s punim povjerenjem i s nama podijeliti svoje tegobe, zdravstvene probleme ili potencijalne probleme/ promjene koje uviđate na svojem organizmu ili tijelu, kao i one kojih se bojite da bi vas mogli zadesiti s obzirom na genetsku osnovu ili stil života i prehranu. Rado ćemo vas savjetovati koji Almagea dodatak/tke prehrani biste trebali koristiti te kako svoj organizam vratiti u dobru formu. 🙂